PSA, RMM: Why Blue Solutions and ConnectWise?Multi-vendor billing, ticketing, monitoring, CRM, backed by unrivalled expertise
The key to your business’s success is growing your revenues and customer base without burning through costly customer management resource.
Easy to say – but how do you actually centralise this capability across many different vendors’ solutions, seamlessly, rapidly, and without disruption to your business?
Blue Solutions works with ConnectWise’s recently updated and rebranded range of PSA and RMM solutions – ConnectWise Manage, (formerly ConnectWise), ConnectWise Automate (formerly LabTech), ConnectWise Sell (formerly Quosal), and ConnectWise Control (formerly ScreenConnect).
Together, we help your business to efficiently control, automate and integrate the critical services that enable you to turn provision into profit, including:
- Help Desk, Service Management and CRM - Enhance service levels and customer satisfaction with much reduced overheads, by making all customer conversations centrally accessible across teams, creating tickets from anywhere, and automating predetermined responses.
- Sales, Marketing and Account Management – Automatically share and link sales opportunities, and produce unified, repeatable quotes that make it easier to chase and win the new business potential they represent.
- Dashboards and Reporting - Capture every billable moment to maximise your profit. Bill for extra time with integrated time tracking, and track client maintenance and support agreements so you can identify upsell opportunities.
- Remote Monitoring (RMM) – Get out of the reactive rut with ConnectWise’s LabTech solution, and move your business onto a pre-emptive footing instead. Spot issues before they become show-stoppers, and deploy automatic fixes that do your customer relations work for you!
- Smooth solution provision, rapid effect– Blue Solutions’ engineers hold the top level of technical accreditation for all our vendors, and specialise exclusively in software provision, so you can be confident that the delivery of ConnectWise into your business will be expert, seamless – and immediately start to make a difference.