ConnectWise Automate Features
Extend and Automate Your IT Services

• Premier Remote Control - Provide remote support faster than ever with native ScreenConnect integration. Seamless integration enables you instantly launch a ScreenConnect remote control session from the ConnectWise Automate Computer Management screen with a single click.
• IT Asset Management - Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.
• Software Deployment - Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.
• Hardware Provisioning - Discover, onboard and manage AMT and vPro capable hardware, including automatic provisioning, version scan, feature scan and password setup.
• Virtualization Monitoring and Management - Provide agentless VMware infrastructure monitoring and basic management with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management.
• Mobile Device Management (MDM) - Manage Apple iOS® and Android™ platform mobile devices with easy and secure enrollment, configuration, monitoring and reporting functions. Features of ConnectWise Automate MDM include data plan management, geo-location tracking, ticket creation and screenshot upload capabilities, selective wipe of Apple iOS devices and MDM reports.
• Mac and Linux Agents - Deploy Mac and Linux agents for onboarding, role detection and critical service level monitoring for servers.
• Network Monitoring - Discover, manage and control critical items in your clients’ infrastructure through powerful monitors and scripts.
• Systems Monitoring - State-based monitoring capabilities with configurable threshold rules alert you when systems fall below a certain threshold. New heartbeat technology allows for faster offline agent detection.
• Professional Services Automation (PSA) Integration - Manage tickets and billing by integrating ConnectWise Automate with your Autotask, ConnectWise or TigerPaw PSA solution. Experience enhanced integration with the Autotask Plug-in and the ConnectWise Plug-in.
• Multivendor Backup Management Dashboard - Manage data protection environments from multiple backup and storage vendors and multiple client locations from a central console.
• Multivendor Antivirus Management Dashboard - Manage multiple antivirus vendors from a single-pane-of-glass for added control and visibility of your clients’ environments. Centralized managed security policies enable you to automate configurations at the group level.
• Technician Web Control Center - Easily manage service tickets and access client computers – 24/7 from any location and any web browser.
• Patch Management - Identify, approve, update or ignore patches and hotfixes for one or multiple devices. A workflow-based interface allows for smoother, more intuitive navigation.
• Scripting Engine - Create and deploy custom scripts to conquer IT complexity and automate even more managed services. Native PowerShell scripting integration enables you to leverage your PowerShell scripts with the automation, tracking and extensions that the ConnectWise Automate integrated scripting environment makes possible.
• Mobile Access - Provide remote support with the ConnectWise Automate Mobile app, available for Android and Apple iOS platform devices.
• Help Desk Ticketing - Prioritize help desk requests for quick and efficient remote support to any client within Windows, Linux or Mac LAN and web-based environments.
• Managed Services Accounting - Define service catalog offerings beyond managed workstations to include services like antivirus and backup.
• Solution Center - Download entire bundled solutions from the ConnectWise Automate Solution Center and reduce the risk of making system changes with new rollback capabilities