We’re with you when you need us
We complement our vendors’ support offerings by giving you an additional single point of contact – a qualified engineer who fully understands your technical requirements - throughout the working week (Mon – Thurs 9.00 am to 5.30 pm and Fri 9.00 am to 5.00 pm)
Simply via email support@bluesolutions.co.uk,
The table shows our typical response times and escalation times. Escalation will be to a senior engineer within Blue Solutions or the vendor, as required.
| Severity | Status | Response Time | Escalation Time |
|---|---|---|---|
| 1 | Mission Critical | 1 Hour | 4 Hours |
| 2 | Urgent | 2 Hours | 1 Business Day |
| 3 | Mid Priority | 4 Hours | 2 Business Days |
| 4 | Low Priority | 1 Business Day | 1 Business Week |
Like all support services, ours works best for you if you have done some preliminary troubleshooting of the problem, and if you include in your support request error messages, logs gathered, relevant screenshots, and some detail on what occurred prior to the issue.
If you want to learn more about how we can complement your existing vendor support, get in touch.
| Vendor | Phone | Live Chat | Web Resources | |
|---|---|---|---|---|
| AppRiver | support@appriver.com | 0044 2035 886 180 / 001 866 223 4645 | Click Here | Click Here |
| BitTitan | Click Here | Click Here | Click Here | Click Here |
| ConnectWise Automate | help@connectwise.com | 001 813 463 4700, option 3 | Click Here | Click Here |
| Heimdal Security | corpsupport@heimdalsecurity.com | 0040 72 0033349 | Not Available | Click Here |
| Malwarebytes Endpoint Security | corporate-support@malwarebytes.com | Not Available | Click Here | Click Here |
| Malwarebytes Endpoint Protection | corporate-support@malwarebytes.com | Consult license certificate | Click Here | Click Here |
| Redstor | support@redstor.com | +44 (0)845 3030 909 / +44 (0)118 9515 202 | Not Available | Click Here |
| Trend Micro SMB | Click Here | Click Here | Click Here | Click Here |
| Trend Micro Enterprise | Click Here | Click Here | Click Here | Click Here |